Staying at Hotel Sacher Wien was a dream for me, and the experience lived up to all my expectations. The hotel's central location made exploring Vienna so convenient, and the historic ambiance added a unique charm to my stay. While I faced a few hiccups with room service and check-in, the overall service was perfect and the room beautifully appointed. The exquisite dining options and the famous Sacher Torte were definite highlights, though I did encounter a delay with restaurant reservations.
Rooms
9.0
My room was spacious, beautifully designed with charming classical touches, and equipped with modern amenities. The luxurious bathroom and under-floor heating were particularly good, though I did experience an issue with the initial room assignment.
Service
8.0
The service throughout my stay was excellent, with the staff being incredibly attentive and professional, especially the concierge who helped with various arrangements. However, I had a frustrating experience with room service on my first night, which took multiple calls to resolve.
Location
10.0
The location is superb, situated next to the State Opera and within walking distance of many attractions, making it easy for me to explore Vienna. I enjoyed the sounds of the opera serenading me to sleep on my first night.
Dining
9.0
Dining at the hotel's restaurant was a lovely experience, offering exquisite meals that exceeded my expectations, especially the breakfast buffet. I also relished the famous Sacher Torte in the café, which should not be missed.
Facilities
9.0
The facilities were well-maintained, providing a range of services including swift room service and a luxurious spa area that enhanced my relaxation during the stay.
Harper
United Kingdom,
February
2025
6.8/10
My stay at Hotel Sacher Wien was a mix of extraordinary experiences and a few disappointments. The hotel is beautifully designed and centrally located, making it easy to explore Vienna. However, the breakfast service and some concierge experiences left much to be desired.
Rooms
10.0
I stayed in a Deluxe Room that was a true oasis, well-furnished and immaculate. The design elegantly balanced modern comfort with classical charm.
Service
7.0
While the majority of the staff were polite and well-trained, I encountered some issues with the concierge's assistance, which diminished the overall positive experience.
Location
10.0
The location is absolutely prime, right next to the opera house, which allowed me to indulge in a lovely evening of performance just a short walk away.
Dining
8.0
Although the breakfast buffet offered a wide array of luxurious options, it was occasionally marred by slow service. The exquisite Sacher Torte in the cafe, however, was a must-try highlight.
Facilities
9.0
The hotel boasts well-maintained facilities and luxurious spa services that enhance the feeling of opulence and comfort during the stay.
Jennifer
United Kingdom,
January
2025
5.0/10
My stay at Hotel Sacher Wien was a blend of luxury and comfort, with beautifully designed rooms and really good service. The location right by the Opera House allowed easy exploration of Vienna's attractions. however, I noticed the breakfast coffee service could be improved as it took a while to receive. Overall, an excellent experience.
Rooms
10.0
My room was elegantly designed, spacious, and featured luxurious amenities like a TV in the bathroom mirror and stunning views of the opera. The twice-daily service kept everything immaculate.
Service
10.0
The staff was truly amazing, always welcoming and eager to assist. they even remembered my name within a day. The concierge was particularly helpful, securing tickets for hard-to-get events.
Location
10.0
The hotel’s location is superb, directly across from the Vienna Opera House and a short walk to many cultural sites. it made sightseeing a breeze.
Dining
10.0
The breakfast buffet was really good, featuring a wide selection of high-quality cheeses, fresh breads, and the famous Sacher Torte. a true culinary delight that I looked forward to each morning.
Facilities
10.0
The hotel offers excellent facilities, including a luxurious spa for relaxation after a day of touring. truly enhancing the overall experience.
Elliot
United Kingdom,
January
2025
5.2/10
My stay at Hotel Sacher Wien was truly nice, balancing luxurious amenities with historic charm. The elegant design and advanced technology in my room made it a pleasure to unwind, though the room service could use some improvement. The staff, especially the concierge, were incredibly attentive, enhancing my overall experience. I can't forget the good breakfast buffet, which was one of the highlights of my visit.
Rooms
9.0
The room was beautifully adorned and incredibly comfortable, featuring high-quality linens and a spacious bathroom with elegant marble finishes. However, I found the entertainment technology slightly outdated, which was a minor downside.
Service
10.0
The service was excellent. The staff went above and beyond to accommodate my needs, with special thanks to Mark for making my stay extra special. They were professional and genuinely friendly throughout.
Location
10.0
The hotel's location couldn't be better, as it was within walking distance to many major attractions in Vienna. This made it so easy to explore the city and visit museums.
Dining
8.0
The breakfast buffet was divine, offering a wide variety of fresh options. While I enjoyed my meals, room service was not as impressive, not quite reaching the five-star level I anticipated.
Facilities
8.0
The hotel had excellent facilities, including a luxurious spa. However, I did encounter some challenges with the room service and the airport car service.
Layla
United Kingdom,
October
2024
7.2/10
I had a wonderful stay at Hotel Sacher Wien. The charming old-world vibe combined with modern amenities really made my experience special. Although I enjoyed the beautifully designed room and the really good service, there were a couple of minor hiccups with dining availability. Overall, I’d highly recommend this hotel for anyone looking to experience luxury in Vienna.
Rooms
10.0
My room was an oasis of beauty, with elegant decorations and a spacious layout. I felt the old-world charm was preserved wonderfully.
Service
10.0
The staff were incredibly polite and attentive. From the concierge who helped me snag opera tickets to the restaurant staff who were always eager to assist, the service was noteworthy.
Location
10.0
The location is unbeatable! I was just steps away from the opera house and many other attractions, making it super easy to explore the best of Vienna.
Dining
8.0
Dining at the hotel was a mixed bag. While the food was delicious, I found it challenging to get a table at the restaurants despite my efforts. But I truly enjoyed the famous Sacher Torte in the café.
Facilities
9.0
The hotel had impressive facilities, including lovely bars and a luxurious spa. However, its dining venues were often fully booked.